Transportation to Medicaid Services

EPH Image: Mom placing baby in a car seat for transportation

Non-Emergency Medical Transportation (NEMT) Services

Transportation to Medicaid Services

You or your child may be able to get free transportation to and from the doctor, dentist, hospital, drugstore or other providers of Medicaid services.

If you or your child need a ride to an appointment, MTM, an El Paso Health Partner, may be able to help you with:
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Public transportation, like the city bus.
Money to purchase gas.
A taxi or van service.
Commercial transit, like a bus or plane, to go to another city for an appointment (must be authorized).

How to Request a Ride:

Call MTM at least two workdays before your appointment or five days before the appointment if it is outside your county.

STAR and CHIP Members
Call MTM Toll-Free 1-844-572-8196

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Need Transportation for STAR+PLUS?

MTM is contracted to provide members with Non-Emergency Medical Transportation (NEMT) Service. MTM Call Center Representatives consist of highly qualified and trained individuals, fluent in both English and Spanish and they can assist you if you need interpreter services: MTM toll-free TTY phone number is 711.

Phones are answered 24 hours a day, 7 days a week, 365 days a year.

When requesting a ride, make sure to have the following information:

Medicaid ID number for the person with the appointment.
Address and phone number of your pickup location.
Address and phone number of your appointment location.
Name of the medical professional you or your child will be seeing.
Date and time of the appointment.
Any unique needs you may have, like using a wheelchair or walker, so the right vehicle can be sent.
You may also be asked for more information about the appointment.

1145 Westmoreland Drive
El Paso, TX 79925-5615

Call us at 915-532-3778 STAR/CHIP
Outside El Paso 1-877-532-3778 STAR/CHIP

Call us at 1-833-742-3127 STAR+PLUS

Hours of Operation
8:00 A.M. – 5:00 P.M. MST

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The information posted on this website may be available in other formats such as large print, Braille, and audio. You can request the materials in other formats by calling Member Services at 1-877-532-3778.

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El Paso, TX 79997-1100

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Transportation to Medicaid Services

Non-Emergency Medical Transportation (NEMT) Services